FAQs

Yes. We offer setup services for your convenience. Our setup fee is $0.50 per chair and $1.00 per table. If you have additional rental items that require setup, we’re happy to discuss those services and provide pricing based on your event needs.

• Orders canceled within 48 hours of booking are eligible for a full refund.
• Orders canceled more than 48 hours after booking are subject to a 25% cancellation fee.
• Orders canceled 14 days or less before the scheduled event date or will-call pickup date are subject to a 50% cancellation fee.
• No refunds will be issued for orders canceled 3 days or less before the scheduled event date or will-call pickup date.
• Rental items that have already been loaded for delivery, delivered, or returned unused or unopened are still subject to the applicable cancellation policy and rental charges.

• Delivery and pickup times are scheduled in advance based on our routes and availability.
• Rental items must be ready for pickup in the same designated location where they were delivered, unless setup and teardown services have been arranged.
• Additional charges may apply for delays caused by restricted access, inaccurate information, or items not being ready for pickup.
• Will Call orders must be picked up and returned during normal business hours unless prior arrangements have been made.

All linen orders must be finalized and submitted at least 10 days prior to the event date to ensure availability and processing.

Yes! We have a showroom where you can view our rental inventory, compare styles, and plan your event in person. We recommend scheduling an appointment to ensure a team member is available to assist you and answer any questions. We look forward to helping bring your vision to life!

We recommend reserving your rental items as early as possible, especially during peak wedding and event seasons. While we do our best to accommodate last-minute requests, availability is not guaranteed until your signed rental agreement and deposit have been received.